Managing AML Risk Through the Client Lifecycle


(virtual) classroom

1 – 6 hours

Upon request

To manage Financial Crime risk implies it is known what is acceptable and  what is not. First risk appetite needs to be defined, subsequently actual exposure will need to be managed and mitigated throughout the client life cycle

It is widely recognised that effective Money Laundering risk management hinges on a firm having a thorough knowledge of their clients. Hence the importance attached to establishing and following rigorous KYC – Know Your Customer – procedures when on-boarding clients.

What is sometimes not as well appreciated is that the KYC obligation does not end here. Client relationships evolve over time and so will their money laundering risk profiles. Ongoing monitoring of client behaviour and regular client reviews also form part of a good KYC programme. And what about if the client’s risk profile goes beyond the firm’s risk appetite? How would you manage an exit in a decisive yet respectful manner? This is the essence of managing the AML risk through what is referred to as the “Client Lifecycle”.

Course Overview

This AML/CFT course has especially been designed by subject matter experts who understand the complexity of managing client relationships in a competitive banking environment. After attending this interactive course participants will appreciate the importance of taking comprehensive responsibility for their clients and how this will enhance their overall  effectiveness.

Target Audience

The target audience includes Client Relationship Managers, Customer Support staff, Compliance Officers and Senior Management.


After completing this training a participant will be able to:

  • Describe the five factors that determine the AML/CFT risk profile of a client;
  • Identify a-typical client behaviour and recognise Money Laundering red flags
  • Know when to consult with colleagues in AML/CFT Compliance;
  • Confidently follow up with the bank’s clients in case of remedial or additional information requirements;
  • Address clients’ AML queries in accordance with the bank’s policy;
  • Professionally manage a client’s exit if required.

Training Methodology

The workshop is structured as a half day event for a group of between 15 and 20 participants. The facilitators apply proven adult learning techniques to engage the participants in an interactive manner.  In addition to topic specific PowerPoint supported presentations, the sessions will include group assignments and case studies to involve the participants to:

  • Act as a team and know when to escalate issues;
  • Address realistic Money Laundering situations.

Managing AML Risk Through the Client 'Lifecycle'

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